FAQs

AquaZoo is home to the most unique and interactive experiences among all aquariums! You’ll get the chance to meet a wide variety of animals from numerous different species. Here, you’ll see more than just fish and sea creatures. Discover mammals, birds, reptiles, insects, and amphibians from around the planet! This is a hands-on adventure, as visitors get to touch, feel, and feed animals from various habitats around the world. You’ll journey through the Amazon Rainforest, Caribbean, Mayan Jungle, and Pirate Island as you interact with sharks, snakes, turtles, and lizards during your AquaZoo Adventures

We do not have wheelchairs or stollers available for rent. River Ridge does have wheelchairs available from the security office guests may use while visiting by presenting their driver’s license during the time they will be utilizing the wheelchair. River Ridge also has strollers available for rent.

We do allow outside food and beverages inside AquaZoo. We respectfully request that guests not attempt to feed our animals anything other than the foods we provide for them, as human food could make our animals sick.

AquaZoo is located in the Center Court area of River Ridge. Our entrance is directly across from Belk, but guests are able to utilize any parking area at the mall to visit AquaZoo.

At AquaZoo, we care a great deal about our environment and the animals that call our planet home. A number of rescued animals are housed at AquaZoo! Rescued from dangerous environmental situations or transitioned from owners who were unable to care for them, we have many AquaZoo friends who have found their home with us.

AquaZoo is committed to protecting our oceans and wildlife around the world. Educating guests on proactively finding solutions is our number one priority in our Quest for Conservation. 

We offer a variety of opportunities for our guests to expand their knowledge and become informed about wildlife conservation.

Here are a few ways we encourage guests to learn more about conservation and join our cause to help the animals on our planet:

Community Events and Expos

Volunteering for river cleanups

Field Trips

Resources on Conservation and Protecting Endangered Species

Special Events such as Shark Week and National Zoo & Aquarium Month

AquaZoo has exotic birds, snakes, other reptiles, stingrays, and a variety of land mammals from all over the planet! For a more detailed list of animal encounters you can experience – check out Our Animals page!

There are many ways you can interact with the animals at AquaZoo. Whether it’s packages, encounters, or tokens, each gives you an unforgettable experience with our amazing animals.

Feeding tokens are used for feeding and interacting with our animals! Feeding tokens aren’t a required purchase, but they will elevate your experience to an exciting new level. We offer various token packages and recommend purchasing at least 10-15 tokens per visit. Feeding Tokens never expire. They are good any time, any day!

Please note: AquaZoo tokens can be purchased in-store or on our website. Tokens are non-refundable and cannot be redeemed for cash. AquaZoo is not responsible for lost or stolen tokens, so please keep them secure.

For general questions and information, you can contact us here

For press-related inquiries, please email us at 

Yes! AquaZoo members receive a 20% discount on the birthday party bookings between Monday and Friday. Please contact us to book.

Yes! AquaZoo allows guests to bring food and beverages for the event. Please note that we don’t have space to refrigerate or heat foods.

Yes! You can provide decorations for the tables if you have a theme. We do keep solid color tablecloths to use and do provide the goodie bags.

You and your guests are welcome to enjoy AquaZoo until we close for the day!

Parties are not refundable but may be rescheduled up to 48 hours before the event, depending on availability.